Terms and conditions
SHIPPING AND HANDLING
GREIGHTS strives to process purchases within 1-2 business days of receiving your order during business hours (except weekends). Once your order has been dispatched, we will e-mail you a shipping confirmation with the tracking number. Delivery schedules is a best estimate only. Actual delivery times may vary depending on international customs / shipping locations.
GREIGHTS will not be liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.
GREIGHTS offers returns and exchanges on any unworn or defective products. Returns and exchanges are accepted within 14 days of package arrival date.
RETURNS & EXCHANGES
We have a 14-day return and exchange policy starting from the date you receive your package. Refunds will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note full inspection and processing of returns can take one week. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return or exchange, you must first contact a Customer Representative at firstname.lastname@example.org with a detailed description of what you want to return or exchange plus your order number and we will get back to you with confirmation within 1-2 business day(s). For exchanges, please specify the new style/color you wish to receive. Please note that you will pay for the shipment of the new, exchanged product.
GREIGHTS reserves the right to assess merchandise and determine whether damage is a result of defective products or normal wear-and-tear. Discoloration, scratches, and/or other material deteriorations that occur with use will not be regarded as defective. We do not replace products that have previously been replaced.
Please note that the availability of the replacement item is not guaranteed.
Please provide our Customer Service team with your tracking information (the easiest way is to follow up with email@example.com in the same email thread where you initiated the request). Save the shipping receipt for your records. Once your return has been processed, you will automatically receive a notification.
WHERE TO SHIP YOUR RETURN/EXCHANGE MERCHANDISE:
Scandinavian Frames Sweden AB
434 22 Kungsbacka